Reflection: Government Responsiveness in The Age of ICTs

By Greg Anderson |

On this post, I will share key insights from our research on Government responsiveness in the Age of ICTs.

In 2013, the Kenyan government started an ambitious plan to digitise public services by adopting ICTs. On paper, the setup is perfect for democracy to be upheld, we read digital strategies and guides that would transform Kenya into a digital nation. Democracy calls for responsiveness from all stakeholders, manifesting in two way communication. Is this the case on all the digital platforms? Ourresearch question was, how has Kenya fared over the years after the adoption of digital tools?

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Bridging the Digital Divide: Internet User Journey

By Nasubo Ongoma |

Digital divide is mostly linked with access, the means to bring more people online. The Merriam Webster dictionarydefines it as “the economic, educational, and social inequalities between those who have computers and online access and those who do not”. To bridge the gap, requires a proper interpretation of what it means to go online and what prevents one from going online. Economic inequalities involves the cost of access, devices used, pricing and network availability. Educational inequalities are the skills needed to go online and how to communicate it. Social inequality entails how different populations differ in their ideologies. According to ITU, there are several factors to consider to bridge the digital divide, 1) readiness in terms of the network infrastructure, 2) intensity, measuring the level of ICT usage and 3) impact, which are results and outcomes.

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Reimagining iTax – Key Findings and Outcomes of the Design Sprint

By Kennedy Kirui |

With that done, we called it a day.

Tuesday 17th – Generating solutions

We kicked off the second day of the sprint by reviewing the activities from the previous day. From this, we quickly realized we couldn’t solve the four problems we had identified during the sprint. The first exercise was to decide on the challenge to focus on for the remainder of the sprint. Using the voting dots, each participant selected a challenge they felt if solved would have the most impact. With just one voting round, we identified iTax’s usability as an issue that would be tackled during the sprint.

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