Leveraging the extremely high mobile penetration and uptake of mobile applications across the country, iHub Research is exploring the conditions needed for successful use of mobiles that could bypass the need for physical interaction and communication.
The user experience pre-test conducted by iHub Research looked at three applications that have been developed to encourage communication with the government through mobile and web platforms. These applications enable citizens to review their leaders (Mzalendo), comment on difficulties they encounter using government infrastructure through a USSD short code *318# (Huduma), as well as monitor constituency development funds through an Android application (MsemaKweli).