Stimulating the Civic Tech Arena in Uganda

By Daniel Mwesigwa

For many citizens across Africa, technology has not only bridged the communication gap between citizens and businesses, but also between governments and citizens. The potential of technology in enabling citizens to participate in governance processes, access public services, and engage with duty bearers has largely gained prominence due to the high internet penetration rates, increasing use of social media and a rise in civic consciousness.
At a recent civic tech showcase in Uganda, it emerged that, as in the rest of Africa, there was growing potential and enthusiasm in the country, with a wide variety of tools deployed by government, civil society and technologists to facilitate social accountability and citizen journalism. The challenge however, remains of creating awareness among citizens for wider adoption of the tools and collaboration among actors to ensure synergies and avoid duplication of efforts.
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Thanks to ICT, government secrets get ever fewer

In Summary

  • Social media tools were deployed to mount vitriol against perceived enemies, along the usual tribal contours that define our politics while degrading our capacities as a united nation.
  • Many government agencies have deployed ICT platforms to share documents that were previously inaccessible in their “hard-copy” state.

By John Walubengo

Have ICTs enhanced political participation, social accountability, public service delivery and citizen engagement in East Africa in the recent past?

These were the research questions behind a study commissioned by CIPESA, a regional think tank focusing on ICTs in East and Central Africa.

In Kenya’s case, the answers are found in its recently published ICTs in Governance report. Some, which make for interesting reading, are highlighted below.
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New Report Shows How ICT is Aiding Citizen Participation in Uganda

A new report by the Collaboration on International ICT Policy in East and Southern Africa (CIPESA) illustrates how Information and Communication Technologies (ICT) are aiding citizen participation in Uganda, but also points to the challenges that need to be overcome for these technologies to have a wider impact on governance.
The report reviews various ICT tools being used to promote transparency, accountability, and citizen participation in Uganda. It examines the utility and shortcomings of these tools, the challenges they face, and the factors contributing to their success. Furthermore, it offers suggestions for improving the utility, reach, and, hopefully, the success of initiatives that utilise ICT to improve citizen participation.

Based on the 24 ICT tools assessed, seven main categories of uses of tools were identified: Information provision; Election monitoring; Lobbying and activism; Voter registration; Elections reporting; Citizen policing; and Civic participation in the post-election period.

Innovations especially with mobile telephony and interactive mapping have showcased how ICT can help improve transparency and accountability in the delivery of public services. In the run up to Uganda’s 2011 general elections, ICT tools were used broadly, for campaigning, tallying results, monitoring the actions of political groups and the electoral body, for civic education, and for activism. The tools included mobile phones, automated calls, and crowd sourcing platforms, radio and television, as well as social media. They contributed to transparency of the polls – but probably not to voter turn-out.

However, the most immediate challenge to the adoption of these tools is that few Ugandans are embracing them. In Uganda, market penetration for voice stands at 45% with a population coverage of close to 100%. Mobile accounts for more than 90% of new connections, with 910,000 new subscribers being added each year. While this is providing a solid base in terms of numbers of those who can use the ICT, the figures do not tell the whole story. For example, studies show that nearly half of mobile phone subscribers own at least two SIM cards. Moreover, even among the phone-owning class, for many usage beyond voice (and, well, Facebook and radio) remains limited.

And there are yet more challenges. Limitations such as the cost of accessing and using the ICT, language barriers and low literacy levels mainly for the internet and mobile based platforms – as well as minimal attention by government to boosting usage of ICT in governance all hinder the effective use of these tools. This study finds that it is therefore crucial for organisations using ICT for participation and democracy to carry out extensive assessments before deploying the technology, to work with others rather than duplicate efforts, to create awareness and capacity among users, and to continuously assess the impacts the ICT initiatives are creating.

This research was made possible by funding from the Swedish Program for ICT in Developing Regions (Spider), which is supporting projects in Kenya, Tanzania, and Uganda, in the areas of education, health, and governance. The results shall directly inform some wider actions in catalysing civic participation and democracy monitoring using ICT, which the ICT4Democracy in East Africa partners are undertaking.

Download the full report here: