Reimagining iTax – Key Findings and Outcomes of the Design Sprint

By Kennedy Kirui |

With that done, we called it a day.

Tuesday 17th – Generating solutions

We kicked off the second day of the sprint by reviewing the activities from the previous day. From this, we quickly realized we couldn’t solve the four problems we had identified during the sprint. The first exercise was to decide on the challenge to focus on for the remainder of the sprint. Using the voting dots, each participant selected a challenge they felt if solved would have the most impact. With just one voting round, we identified iTax’s usability as an issue that would be tackled during the sprint.

Continue Reading →