ICT and Governance in East Africa: Methodology

By Varyanne Sika.

Our study on ICT and Governance in East Africa which is made possible by the generous support of SIDA and SPIDERexplores the ways in which ICT tools can/have successfully facilitated or hindered two way interaction between government and citizens towards reducing the cost of delivering public services, curbing corruption and increasing transparency and accountability. We are also looking into the innovative ICT initiatives that have facilitated the interaction between citizens and governments, as well as the (de)motivations for utilizing ICT tools among the various stakeholders (citizens, governments, civil society and the general public).


his study is a qualitative audit of ICT initiatives and tools used in governance in East Africa. We are particularly focussing on the following four areas of governance:

–       Access to information

–       Service Delivery by Government

–       Tracking Corruption

–       Civic Participation (transparency and accountability)


Our study began with an exploratory study to gather data on which ICT tools and initiatives exist in East Africa and categorized them according to the stakeholder behind or driving the initiative, the purpose of the tool and the country in which the tool is found. This was done through crowdsourcing on social media and online spaces, and within the iHub networks as well as the ICT4Democracy East Africa Network. The matrix below contains the tools and initiatives we found in the exploratory study.



Note: These tools and initiatives were identified through crowdsourcing. We will share the final matrix of tools and initiatives that we will have identified in this study in our final report. If you know of more tools that we should look into, please share with us through this form.

The findings from the exploratory study informed our collection of primary data from the three East African Countries.

We are using semi-structured interviews to collect information from both CSOs and Government institutions or departments that are running some of the ICT tools and initiatives we identified both through crowdsourcing and desk research. In each country we aim to conduct at least 10 interviews with CSOs and at least 3 interviews with Government institutions. Further, we are conducting at least 2 focus group discussions of at least 8 participants each in each of the three East African countries.

Findings from this study will be disseminated to the East African governments, Civil Societies, developers and citizens. Recommendations based on the findings will be drawn and shared with relevant stakeholders in ICT for Governance in the region.

Having successfully conducted our first round of fieldwork in Uganda (Kampala, Apac and Lira), we will soon be sharing our preliminary findings from interviews and focus group discussions with Ugandan citizens.

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