Tag: Mwanza

ICT for Democracy in East Africa: January 2012 News

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SMS for Human Rights

In addition to Lindi, Mwanza and Iringa regions, the Tanzanian Commission for Human Rights and Good Governance (CHRAGG) extended its field studies to gather user requirements to Dar es Salaam. With a clearer indication of what citizens want, the Commission has now started work toward the system requirements and features design of the mobile phone based Complaints Handling Management Information System.

During December, CHRAGG undertook a study tour to the offices of the Kenya Human Rights Commission (KHRC). The two organisations shared knowledge and information on the technology aspects of their ICT for Democracy projects.

Catalysing Civic Participation and Democracy Monitoring Using ICTs
The Collaboration on International ICT Policy for East and Southern Africa (CIPESA) in December undertook a mini survey to identify the knowledge, attitudes, and the needs of citizen groups and local governments regarding the utility, effectiveness, and security of ICT for democracy in the country’s western region. The survey involved focus group discussions at the Rwenzori Information Centre Network (RICNET) and individually administered questionnaires in the town centres of Kabarole and Kasese districts.

At Kasese e-Society, CIPESA’s western region grassroots based partner, staff were trained in the use of a collaborative workspace that will be used to document the centre’s activities related to the project. To improve its work in using ICT for enhancing civic participation, CIPESA provided to the centre  two desktop computers, a digital camera and monetary contribution toward its internet connectivity.

M-Governance: Exploring Conditions for Successful Mobile Governance in Kenya

 

iHub’s research team are undertaking work to ascertain the numerous mobile technologies out there in relation to governance. They are currently approaching governance application (apps) developers to seek permission to test their apps in a usability focus group during January. The aim of the tests will be to understand how various stakeholder groups would interact with the technology. The usability tests are to be carried out initially in Nairobi with the findings used for future  testing in other parts of the country.

In early February, iHub Research plans to hold a second workshop to disseminate the findings from the exploratory research and the Nairobi apps usability testing. The workshop will take on the same format as the one held last October.

Reforms through Citizen Participation and Government Accountability

The Kenya Human Rights Commission (KHRC) is in the process of procuring ICT equipment for 10 community-based Human Rights Networks (HURINETs). Information and work from the HURINETs on the ground will feed into the crowd sourcing and civic participation website KHRC is developing.

Website development is nearly complete and KHRC is due to hold a press conference to launch its project. The HURINETs, upon receipt of the equipment, will be trained on how to effectively use ICT to engage citizens and hold their leaders accountable.

Promoting Social Accountability in the Health Sector in Northern Uganda

In December, Transparency International (TI) Uganda carried out health centre visits in Lira and Oyam districts. Talks with centre users and arrival logs for health workers indicated that whereas health centre workers were reporting to work on time (8am), service did not begin until about 10am.  TI Uganda staff advised patients that they would soon be able to log complaints about health service delivery through a toll free helpline.

Talks are underway between TI Uganda and one of Uganda’s telecommunications service providers to install a call centre before the end of February. TI Uganda is also in the process of organising a press conference to inform the community about its project in northern Uganda. The aim is to sensitise citizens about the ongoing work and seek their involvement and support.

Empowering Local People and Communities to Monitor Districts’ Service Delivery Through ICTs

The Women of Uganda Network (WOUGNET) conducted two awareness-raising workshops on good governance and effective service delivery in Apac and Kole district during December. An Ushahidi platform was launched for Voluntary Social Accountability Committees (VSACs) to report and map prevailing poor service delivery issues in the districts. Workshop participants were trained on how to upload content and access information.

ICT for Democracy in East Africa: November News

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SMS for Human Rights
The Tanzanian Commission for Human Rights and Good Governance (CHRAGG) in November started field studies to gather user requirements. Conducted through questionnaires and interviews, the survey was undertaken in the Mwanza, Lindi and Iringa regions. The results of the study, which will go toward the features design of the mobile phone based Complaints Handling Management Information System, are due to be published during December.

 

Catalysing Civic Participation and Democracy Monitoring Using ICTS

One of the two grassroots based organisations that the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) has partnered with is eKasese. Because eKasese is a local government run centre, CIPESA has experienced delays in undertaking the Western region survey of the knowledge, attitudes and practices (KAPS) to determine the ICT for democracy tools used, user and non-user profiles and their [de]motivations it had anticipated to carry out this month. The KAPS study, focus group discussions and citizen journalism training have been confirmed for early December.A Wiki, as part of CIPESA’s work to champion the development of a network of CSOs, media, citizens’ groups and local governments that use and promote usage of ICTs in governance is under development here.

An analysis of Ugandan policies and practices that enhance (or undermine) eDemocracy is complete. A briefing paper for this is in its final editing stages. Circulation is expected to start in January 2012, and the paper will form the basis for an advocacy campaign targeted at the media and legislators.

CIPESA attended the November 14 – 15 2011, Euro ICT Africa Conference held in Cape Town, South Africa.

M-Governance: Exploring Conditions for Successful Mobile Governance in Kenya
iHub’s research arm completed a literature review and exploratory study. The results are available here. The team will be performing a pre-test in January 2012 to understand the usability of the current Kenyan mobile governance applications. They will be hosting a second m-governance workshop with various stakeholders from government, academia, and tech in February 2012.

iHub has submitted a paper under the eGovernment & eDemocracy theme for the IST-Africa 2012 Conference and Exhibition. The conference is due to take place from 9–11 May 2012, in Tanzania.

iHub attended the UNDP Africa Civil Society and Governance Assessments Forum on November 10 -12, 2011 in Dakar, Senegal. Some insights from the forum are in a blog post here.

Reforms through Citizen Participation and Government Accountability
The Kenya Human Rights Commission (KHRC) crowd sourcing and civic participation website is under development. KHRC has also identified a service provider for its bulk SMS system. However, due to various concerns expressed about data protection, the deployment of the bulk SMS platform has been delayed until December.

KHRC attended this November’s Africa human Rights Consortium on New Media and Human Rights held in Botswana. As a result, the Commission is developing an ICT policy for the various ICT based platforms in its project. The policy will draw on these guidelines.

Promoting Social Accountability in the Health Sector in Northern Uganda
The Transparency International (TI) Uganda team is currently concentrating on the project’s social media presence (see Stop Health Workers’ Absenteeism facebook page). A blog component is being added to TI, Uganda’s website to further increase the project’s visibility. During December, TI Uganda is to determine the requirements and specifications of its short code platform. The code is to be shared with WOUGNET. TI Uganda will next month also hold a press conference and publish articles about its project.

Empowering Local People and Communities to Monitor Districts’ Service Delivery Through ICTs
The Women of Uganda Network (WOUGNET)’s mobilisation exercises have now covered 5 districts (Gulu, Amuru, Apac, Kore and Oyam). The next stage in the project is setting up Voluntary Social Accountability Committees (VSACs) in each district to report on poor service delivery. Once a chairperson and secretary for the committees have been identified, the committees are expected to sit monthly. Prevailing service delivery and governance issues are to be compiled as meeting minutes (without the specific details of the reporting individual) and mapped on a web platform being developed by WOUGNET’s technical team.

Other news

Preliminary program:
* Introduction. Spider and ICT4Democracy facilitator CIPESA
* Presentation. Photo gallery of m-Gov interventions in East Africa. Presenter TBC.
* ICT4Democracy panel. Moderator iHub. Panel participants: Kenya Human Rights Commission, Transparency International Uganda, WOUGNET, CIPESA, CHRAGG, iHub Research.