Solving Uganda’s Challenges through Data & Service Design

By Neema Iyer

Last week, we asked “What is Service Design?” and answered our question with “Service design is the process of taking a service and better tailoring it to the needs and wants of the end user, whether that’s a client, customer or in the case of civic service design, the citizen. It could be improving an existing service, or creating a new service totally from scratch.”

On December 5th, Pollicy and the Collaboration in International ICT Policy for Eastern and Southern Africa (CIPESA) brought back the civic technology community in Uganda, but this time, with a focus on data and design. As issues of data ownership, digital security, censorship become more pertinent in our society, so does the need to appropriately harness the benefits of big data. Through a series of interesting panel discussions, lightening talks and a hands-on design training, we took participants through a journey on how data can be used to revolutionize how citizens and governments interact for mutual benefit.

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Harnessing the Data Revolution for National Development: The Case of Uganda

By Loyce Kyogabirwe|
 

 
The United Nations (UN) has recognised data as a key factor for achieving and monitoring sustainable development. Indeed, the push for open data that contributes to government transparency and accountability and promotes citizens’ right to information and innovation through the Information and Communication Technology (ICT) sector continues to gain prominence globally, including in Africa.
In Uganda, the government is geared towards contributing to the emerging data revolution for sustainable development. Since 2016, the country has been party to the African Charter of Statistics and is also working to implement the UN Fundamental Principles of National Official Statistics as well as the Cape Town Action Plan. Uganda has also developed the National Development Plan and is party to regional development agendas such as Agenda 2063 and the East African Community’s Vision 2050.
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Advancing Open Data Implementation in Africa

By Ashnah Kalemera

The push for open data that contributes to government transparency and accountability in service delivery and promotes citizens’ right to information and innovation in the Information and Communication Technology (ICT) sector continues to gain prominence globally. Indeed, open data has been recognised as a key pillar of sustainable development. However, implementation of open data by African governments, civil society and the private sector is mostly in its infant stages, with some countries recording more success than others.

The demand and supply of open data in Africa is faced with numerous challenges including lack of complete data, authoritarian regimes, multiple fragmented actors, limited technical skills and capacity, inadequate infrastructure and low literacy rates.

On September 4-5, 2015, the government of Tanzania and the World Bank hosted the first Open Data Conference in Africa, that brought together the emerging open data community in Africa to showcase innovations and discuss opportunities and challenges to open data implementation.

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ICT4Democracy in East Africa: April 2012 News

ICT for Service Delivery in Northern Uganda

Monthly Voluntary Social Accountability Committee (VSAC) meetings continued in April, with prevailing bad governance and poor service delivery issues reported in the districts of Gulu, Amuru, Apac, Kore and Oyam and uploaded on the Women of Uganda Network (WOUGNET) Ushahidi platform.

Among the reports and follow up action:

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ICT4Democracy in East Africa: March 2012 News

ICT for Human Rights and Democracy in Kenya

ICT for Service Delivery in Northern Uganda

iParticipate Uganda

mGovernance in Kenya

SMS for Human Rights in Tanzania

ICT for Human Rights and Democracy in Kenya
The Kenya Human Rights Commission (KHRC) trained 22 grassroots-based Human Rights Network (HURINET) members in the use of ICT, especially social media, for monitoring and reporting human rights violations. Installation of three ICT platforms – bulk SMS facility, a civic action website and an intranet to engage the HURINETS – are currently underway and could be ready during April.

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How ICT Could Drive Open Government in Africa

Information and Communications Technologies (ICT) could be a key enabler of open government in Africa, in the wake of the September 20, 2011 launch of the Open Government Partnership (OGP), a multilateral initiative that aims “to secure concrete commitments from governments to promote transparency, empower citizens, fight corruption, and harness new technologies to strengthen governance”.

The African countries currently eligible to join the OGP are Kenya, Liberia, Ghana, South Africa, Tanzania, and Uganda – and of them, by September 20, 2011, only Tanzania and Uganda had not indicated their plans to join the OGP. These countries derived their eligibility from their “demonstrated commitment to open government” in the key areas of budget transparency, access to information, asset disclosure by politicians and officials, and citizen engagement.

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